Privacy Policy

Introduction and Scope

nuvorilenthova operates as a creative music history platform dedicated to fostering musical education and cultural appreciation. This privacy policy explains how we collect, use, store, and protect your personal information when you interact with our website, services, and educational programs.

We're governed by Australian privacy laws, including the Privacy Act 1988 and the Australian Privacy Principles (APPs). Our commitment extends beyond legal compliance – we believe transparency builds trust, and trust enables meaningful learning experiences.

Information We Collect

We collect information that helps us provide better educational experiences and maintain our platform's security. Here's what we gather and why:

Information We Don't Collect

We don't collect sensitive information like health records, religious beliefs, or political opinions unless directly relevant to specific educational programs where you've given explicit consent. We also don't track your activities on other websites or build detailed behavioural profiles for advertising purposes.

How We Use Your Information

Your information serves specific purposes that directly benefit your educational experience and help us maintain a secure, effective platform:

• Delivering educational content and tracking your learning progress
• Communicating about course updates, new programs, and platform announcements
• Providing technical support and responding to your inquiries
• Improving our educational offerings based on usage patterns and feedback
• Ensuring platform security and preventing unauthorised access
• Meeting legal obligations, including record-keeping requirements for educational institutions
• Processing payments and managing subscriptions or course enrollments

We base our data processing on several legal grounds under Australian privacy law, including your consent, contractual necessity, legitimate interests in providing educational services, and legal compliance requirements.

Information Sharing and Disclosure

We don't sell your personal information to third parties. However, we do share information in specific circumstances that support your educational experience or meet legal requirements:

Educational Partners

We may share relevant information with guest instructors, educational institutions, or cultural organisations when you participate in collaborative programs. These partners are bound by confidentiality agreements that protect your privacy.

Service Providers

We work with trusted service providers who help us operate our platform, including hosting services, payment processors, and communication tools. These providers only access information necessary for their specific services and are contractually required to protect your data.

Legal Requirements

We may disclose information when required by Australian law, court orders, or regulatory authorities. We'll notify you of such requests unless legally prohibited from doing so.

Business Transfers

If nuvorilenthova is acquired by or merged with another organisation, your information may be transferred as part of that transaction. We'll notify you beforehand and ensure the new organisation respects your privacy choices.

Your Privacy Rights

Under Australian privacy law, you have several important rights regarding your personal information. We've made it straightforward to exercise these rights:

To exercise any of these rights, simply contact us using the information provided at the end of this policy. We'll respond promptly and keep you informed throughout the process.

Data Security and Protection

We take data security seriously and employ multiple layers of protection to safeguard your information:

Technical Safeguards

Our systems use encryption for data transmission and storage, secure authentication protocols, and regular security updates. We monitor our systems continuously for potential threats and vulnerabilities.

Administrative Controls

Access to personal information is restricted to employees and contractors who need it for their work. All team members receive privacy training and sign confidentiality agreements.

Physical Security

Our servers are housed in secure data centres with controlled access, environmental monitoring, and backup power systems. We also maintain secure physical access controls at our offices.

Incident Response

In the unlikely event of a data breach, we have procedures in place to respond quickly, minimise impact, and notify affected individuals and relevant authorities as required by law.

Data Retention and Deletion

We keep your information only as long as necessary for legitimate purposes or as required by law. Our retention periods vary depending on the type of information and how it's used:

• Account information: Retained while your account is active, plus seven years for financial and legal compliance
• Learning records: Kept for the duration of your enrollment plus five years to support transcript requests and educational verification
• Communication records: Typically retained for three years to support ongoing customer service
• Technical logs: Usually deleted after 12 months unless needed for security investigations
• Marketing communications: Kept until you unsubscribe, then deleted within 30 days

When we delete information, we use secure deletion methods that make recovery extremely difficult. Some information may persist in backup systems for a short period, but these backups are also securely deleted according to our retention schedule.

International Data Transfers

While we're based in Australia, some of our service providers operate internationally. When we transfer your information overseas, we ensure appropriate safeguards are in place:

Adequacy Decisions

We prefer to work with providers in countries that have been recognised by Australian authorities as providing adequate privacy protection, such as those covered by mutual recognition agreements.

Contractual Protections

For transfers to other countries, we use standard contractual clauses and binding corporate rules that ensure your data receives protection equivalent to Australian privacy law.

Your Control

You can request information about where your data is stored and processed. If you prefer to limit international transfers, we'll work with you to find suitable alternatives where possible.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our platform. Here's how:

Essential Cookies

These cookies are necessary for the website to function properly, including maintaining your login session and remembering your preferences. You can't disable these without affecting site functionality.

Analytics Cookies

We use analytics tools to understand how visitors use our site, which helps us improve the user experience. These cookies collect aggregated information that doesn't personally identify you.

Performance Cookies

These help us optimise our platform's performance by collecting information about loading times and technical issues. The data helps us identify and fix problems.

You can control cookie settings through your browser preferences. However, disabling certain cookies may limit some features of our platform. We'll always ask for your consent before using non-essential cookies.

Children's Privacy

Our educational programs are designed for adult learners aged 18 and above. We don't knowingly collect personal information from children under 18 without parental consent.

If we discover we've inadvertently collected information from someone under 18, we'll delete it promptly unless we have appropriate parental consent. Parents or guardians who believe we may have information about their child can contact us to review and delete such data.

For any educational programs specifically designed for younger learners, we implement additional privacy protections and obtain proper parental consent as required by Australian law.

Changes to This Policy

We review and update this privacy policy regularly to reflect changes in our practices, technology, and legal requirements. When we make significant changes, we'll notify you through:

• Email notifications to your registered address
• Prominent notices on our website
• In-platform notifications when you log in

We encourage you to review this policy periodically, especially before providing new personal information or using new features. The "Last Updated" date at the top of this policy indicates when the most recent changes were made.